Frequently asked questions
What is the estimated delivery time for my order
We usually deliver orders within3–7 business days, depending on your location. You will receive tracking details as soon as your order is shipped.
What is your return or refund policy?
We accept returns only if the product isunused, undamaged, and in original packaging. We do not offer cash refunds. Instead, you may exchange the item or receive store credit of equal value. Returns must be initiated within7 days of delivery.
What if my product arrives damaged?
If your product is damaged during delivery, please contact uswithin 48 hourswith photos of the damage. We will arrange a replacement or exchange at no extra cost.
Do you offer Cash on Delivery (COD)?
Yes, we do! You can selectCash on Delivery (COD)at checkout for eligible locations. A small COD fee may apply.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. You can use that number to track your package on our courier partner's website anytime.
Can I cancel or change my order after placing it?
Yes, but onlywithin 2 hours of placing the order. Once the order is processed or shipped, we won’t be able to modify or cancel it. Please reach out to us quickly if you need help.